mac died, recieved a new one from apple, have lost my usb

Use this forum for an overview of collected issues and to report new ones.
Post Reply
Jblob
New Member
Posts: 14
Joined: Mon Feb 02, 2015 2:47 am
Contact:

mac died, recieved a new one from apple, have lost my usb

Post by Jblob »

Hello,


I really apologise i dont know quite how this works but i could use some assistance
With an issue im having. My mac died for the fourth time in 3 years. So apple has sent me a new one! Yay!! Which is amazing but i dont know where my usb dongle is for elicencer?
I run cubase 8 elements with its bundled plugins. The only plugins i purchased
Were the mp3 encoder and
Halion symphonic orchestra.
I use a steinberg ur44 ai and everything was working smooth and up to date in my steinberg.

My questions are:
Do i need it?
And if i do am i in deep doodoo?
And can somebody help me through the process?
I just want to get up and running again!
Thanks to anyone out there who may be able to help

Jblob

User avatar
Steinberg
Moderator
Posts: 1402
Joined: Tue Oct 02, 2012 11:55 am
Contact:

Re: mac died, recieved a new one from apple, have lost my us

Post by Steinberg »

Hello,

I checked your account - your software was activated locally, not on a USB-eLicenser (no license transfers are registered in the license server as well).

In order to authorise your new installation, you can go through the reactivation process (the four licenses contained on the old Soft-eLicenser will be all reactivated):
https://www.steinberg.net/en/support/so ... ation.html

Kind regards,

Jblob
New Member
Posts: 14
Joined: Mon Feb 02, 2015 2:47 am
Contact:

Re: mac died, recieved a new one from apple, have lost my us

Post by Jblob »

Thankyou!!!!!!!!
MacBook Pro (Retina, 13-inch, Early 2015) 2.7 GHz Intel Core i5 8Gb ram 512Gb SSD RME fireface UCX Rode K2 Rode M3 UA Solo 610 casio usb midi keyboard martin OM28V Cubase Elements 9

Post Reply

Return to “Issues”

Who is online

Users browsing this forum: No registered users and 2 guests