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Steinberg Customer Support ignores my ticket

Posted: Mon Feb 10, 2020 11:30 am
by markisha2
Sent a ticket five days ago, no one replies.
Anyone had a similar experience?

Re: Steinberg Customer Support ignores my ticket

Posted: Mon Feb 10, 2020 2:38 pm
by markisha2
Just opened another ticket in a different section, hopefully they will finally wake up?

Re: Steinberg Customer Support ignores my ticket

Posted: Mon Feb 10, 2020 3:54 pm
by dr
unfortunately that's pretty much the norm.

Even nuendo owners don't get a response. Depending on your country of origin there might be alternative ways:

https://helpcenter.steinberg.de/hc/en-u ... /206530864#

I have some tickets that are many months old. Strictly speaking this is a "user" forum - but you may have more luck posting in the relevant forum here

Re: Steinberg Customer Support ignores my ticket

Posted: Mon Feb 10, 2020 4:59 pm
by markisha2
Months old?!? I'm speechless.

Re: Steinberg Customer Support ignores my ticket

Posted: Mon Feb 10, 2020 5:00 pm
by markisha2
Thanks for the link btw, I'll give them a call.

Re: Steinberg Customer Support ignores my ticket

Posted: Mon Feb 10, 2020 8:37 pm
by jaslan
markisha2 wrote:
Mon Feb 10, 2020 2:38 pm
Just opened another ticket in a different section, hopefully they will finally wake up?
One of the reasons why they are swamped... :?

Re: Steinberg Customer Support ignores my ticket

Posted: Mon Feb 10, 2020 8:52 pm
by dr
jaslan wrote:
Mon Feb 10, 2020 8:37 pm
markisha2 wrote:
Mon Feb 10, 2020 2:38 pm
Just opened another ticket in a different section, hopefully they will finally wake up?
One of the reasons why they are swamped... :?
that's right - it the customer fault :roll:

Re: Steinberg Customer Support ignores my ticket

Posted: Mon Feb 10, 2020 11:20 pm
by markisha2
jaslan wrote:
Mon Feb 10, 2020 8:37 pm
markisha2 wrote:
Mon Feb 10, 2020 2:38 pm
Just opened another ticket in a different section, hopefully they will finally wake up?
One of the reasons why they are swamped... :?
I haven't just opened a ticket and waited, I wrote them again on the same ticket, still nothing.
That's why I decided to open another one, maybe they look into certain issues first.
No answer yet though.