UR22 cuts out intermittently

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jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

Thanks man. I am eagerly awaiting a response...
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

I'm going to have a remote connection meeting with one of them tomorrow morning. They'll be accessing my computer remotely to try and fix it. I'll report back after that!

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Re: UR22 cuts out intermittently

Post by avryluy »

No luck as of yet. Developers and support I talked to still not sure of what's wrong, because the driver is supposed to fix what I'm experiencing, and the intensity of dropouts changes between the software I'm using. Continuing to troubleshoot with them.

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

Fingers still crossed! I am so hoping for a good result...
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Me too! If all else fails and nothing works, I'm going to try and get a refund. This device is less than a year old and being put through this and not given a working device is rather upsetting.

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

I propose that all posters in this thread should list our system specifications and see what we have in common. Maybe we can troubleshoot by finding what we 'all' have running the interface. OS, motherboard chipsets, whatever...

I realize I have a different UR interface but the exact same issue that most seem not to. In fact I have not heard yet of another UR824 user with this issue. It has to be either some conflict with hardware/software or a problem with the driver on certain systems. I doubt it is a failure of the interface itself as I swapped out mine and have the same issue. :(
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

No update from Steinberg support yet.

I know, at least for myself, it's an interface issue because I'm using an old Saffire6 USB as a backup and it runs fine, aside from a low output problem due to old age.

My setup:

Intel i5 (Haswell) 4690k @ 4.4GHz
ASROCK z97 Pro4 mobo
Corsair DDR3 1666 16GB RAM
NVidia 4GB GTX970
Windows 10 x64

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

avryluy wrote:No update from Steinberg support yet.

I know, at least for myself, it's an interface issue because I'm using an old Saffire6 USB as a backup and it runs fine, aside from a low output problem due to old age.

My setup:

Intel i5 (Haswell) 4690k @ 4.4GHz
ASROCK z97 Pro4 mobo
Corsair DDR3 1666 16GB RAM
NVidia 4GB GTX970
Windows 10 x64
Um...ASRock Z97 Extreme4 here as well...

Makes me wonder man.

My system worked perfectly with the system I had previously to this build. The main difference from that setup and the new one is really only the MOBO. Same processor, same OS.

Well, no added video card this time..
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

And for me, my backup A/I works with this mobo, in Win 7-10, and is only supported in Win7.

I'm really stumped as to what it could be. The frequency of drop outs varies between programs as well.

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Re: UR22 cuts out intermittently

Post by jamieboo »

My system...
i7 5820K at stock.
AsRock X99 Extreme6
Crucial Ballistix 2400 32gb RAM
3x Samsung EVO 850 500gb SSDs
NVidia GTX 980ti
Windows 7 Pro 64bit

A bit concerned about this AsRock commonality. Before I built my PC I researched all components thoroughly and, for X99, AsRock seemed the most reliable and DAW friendly. So it'll be really irritating to find if that's what's causing the problem here with my audio interface.
Just to make sure we have things in common: I get split second dropouts that occur without discernible pattern - sometimes a couple a minute, sometimes I won't have one for half an hour. These occur even outside a DAW, even when just listening to a CD on media player, a track on Spotify, watching a video on Youtube, or playing a game. What's very peculiar is that I get no red bars in DPC Latency Checker at all. I can't find any kind of trace/diagnostic utility that even notices that these dropouts are happening.
Windows 10 64bit
i7 5820K, Asrock X99 Extreme6 mobo, 32gb RAM, 4x Samsung 850 EVO 500gb SSDs,
MSI GTX980ti
Steinberg UR22
Cubase 9
EW Hollywood Orchestra Diamond

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

Exactly my symptoms. Ugh...

Nothing showing in DPC or LatencyMon.

Well there are INF and VGA driver updates from ASRock that are new as of a couple weeks ago.

I'm going to give that a try before I throw the MOBO in the trash...
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

Nope. Still dropouts... :(

But now I just had a dropout while doing a transfer to Melodyne. Melodyne saw the dropout and stopped.

That makes me wonder if it is the mobo or still something with Cubase. I really do not know enough about how this all works to make a qualified judgement.

Man this really blows...
Last edited by jimmys69 on Sat Sep 26, 2015 3:39 pm, edited 1 time in total.
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Sounds exactly like my problem @jamieboo. What's strange is that the mobo I have claims to be win10 compatible and is supposed to have good audio functionality. Maybe we need to update the BIOS? If other A/I's work with it but the UR's don't, that makes me think it's the device, not the mobo. But then again, I don't really know what's the best way to solve this in the first place.

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

My BIOS is the most recent. I flashed it months ago and just checked to see if there was a new one. Nope.

Keep in mind that I did a test a while back with the built in audio. There are no dropouts there. Only with the Steiny interface.
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

jamieboo
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Re: UR22 cuts out intermittently

Post by jamieboo »

Yeah, similarly I had no dropouts with the Realtek onboard audio, or NVidia audio through my graphics card (both now disabled obviously).
I have the latest bios for my mobo, and all my chipset drivers etc are up to date.
I suspect it might be something to do with USB. Apparently the Intel USB 3.0 eXtensible Host Controller is a troublesome little rascal that has troubled DAW users. I tried uninstalling it but lost a lot of USB functionality.
But Latency Monitor shows it to be one of the busiest drivers.
Although... starting Latency Monitor again just now shows that that is no longer the case. Hmm. Up until this morning both my UR22 and my mouse had been on adjacent Intel USB ports. The UR22 is still there but I moved the mouse to an ASMedia USB port. And Intel USB 3.0 eXtensible Host Controller activity has definitely dropped. This is perhaps not hugely relevant in itself, but I think *possibly* my dropouts have reduced a bit.
So my UR22 remains on an Intel USB 2.0 port, and my mouse has been moved to an ASMedia USB 3.0 port (next to my Cubase dongle).
I'm sure you've already tried it, but experiment with different USB ports. And maybe try and have the AI on a different USB root hub to everything else. USBTreeView is a useful little utility for getting info on your USB connections.
Windows 10 64bit
i7 5820K, Asrock X99 Extreme6 mobo, 32gb RAM, 4x Samsung 850 EVO 500gb SSDs,
MSI GTX980ti
Steinberg UR22
Cubase 9
EW Hollywood Orchestra Diamond

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

Yes, the 'only' thing in my USB2.0 port is the interface.

I may just throw in a PCIe Usb controller again and see what happens.

I have already tried that twice previously with the two I have sitting around here. Maybe after the new updates they will show improvement?

Again, Ugh...
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

jamieboo
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Re: UR22 cuts out intermittently

Post by jamieboo »

Hmm. Feeling prompted to have a look at my USB set up again just then, I see that during my earlier tinkering with USB drivers I'd inadvertently reduced all my USB ports to USB 2.0 speeds. I found a restore point I made just before my tinkering so I just restored. And now my USB 3.0 ports are back, but now Intel USB 3.0 eXtensible Host Controller is really busy again in Latency Monitor, and the dropouts have increased.
I feel certain that this is to do with USB drivers and how they all talk to each other!
Windows 10 64bit
i7 5820K, Asrock X99 Extreme6 mobo, 32gb RAM, 4x Samsung 850 EVO 500gb SSDs,
MSI GTX980ti
Steinberg UR22
Cubase 9
EW Hollywood Orchestra Diamond

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

Keep going man! :)

Either we solve this issue ourselves or we rebuild... I would rather solve it.
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Just updated my BIOS and no change. I have the A/I sitting in my mobo in it's own USB 2.0 strip, so that 2 port USB hub is only running the A/I and that doesn't help either. I've tried all 12 USB ports (6 USB2/ 6 USB3), and like 6 different USB cables, and still, no change. To say I'm fed up with this problem is a complete understatement

jamieboo
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Re: UR22 cuts out intermittently

Post by jamieboo »

Have you tried uninstalling Intel USB 3.0 eXtensible Host Controller (either from Programs and Features, or maybe in BIOS might be better)? Definitely worth creating a restore point before you do it because it unexpectedly disabled most of my USB ports, but I know it's helped for some people. The main downside is that it downclocks all your USB ports to USB 2.0 speeds.(It doesn't usually disable them - it was weird that it did that in my case).

Continuing the USB driver line of enquiry, has anyone tried different Yamaha Steinberg USB Drivers to see if they make a difference?
Windows 10 64bit
i7 5820K, Asrock X99 Extreme6 mobo, 32gb RAM, 4x Samsung 850 EVO 500gb SSDs,
MSI GTX980ti
Steinberg UR22
Cubase 9
EW Hollywood Orchestra Diamond

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

I actually could care less to have USB3 port speed if my interface will work without dropouts.

I may give that a shot first as I am not looking forward to the 20 hours it will take to reinstall Windows and all of my third party software after installing a new MOBO...If MS will even allow me to use my W7 64 Pro OEM on a new MOBO. They are sure breaking down my door to install W10.

Which brings on another option... Huh?

I have had the same issue before the latest Steiney UR series drivers and software updates - after the new system build with ASRock board.

I have one large project to finish before I make any drastic moves. May be a couple weeks before I pull the trigger and start rebuilding. I sure hope someone comes up with an answer before.

Sending my own support request now.
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

jamieboo
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Re: UR22 cuts out intermittently

Post by jamieboo »

Have you tried disabling C-states in BIOS?
It's an oft mentioned area for latency related issues but I haven't tried it as I'm not entirely sure which ones to touch.
Windows 10 64bit
i7 5820K, Asrock X99 Extreme6 mobo, 32gb RAM, 4x Samsung 850 EVO 500gb SSDs,
MSI GTX980ti
Steinberg UR22
Cubase 9
EW Hollywood Orchestra Diamond

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

jamieboo wrote:Have you tried disabling C-states in BIOS?
It's an oft mentioned area for latency related issues but I haven't tried it as I'm not entirely sure which ones to touch.
Yep. Everything related to power saving or throttling is disabled.

I just purchased another PCIe USB2 controller. Gonna give it a try before I buy another manufacturers interface and hope the issue is just between the UR interface and the mobo. Otherwise time to get a different mobo and reinstall everything again.

I haven't found anything via Google about any other interface having issues with the board.

And I have absolutely no latency issues. I can run huge projects monitoring through Cubase recording vocals with under 7ms latency.
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

It's been 4 days since Steinberg has gotten back to me. Getting a little tired of this on and off support.

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

avryluy wrote:It's been 4 days since Steinberg has gotten back to me. Getting a little tired of this on and off support.
We can only hope they are building a PC with a ASRock mobo for testing...
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

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