UR22 cuts out intermittently

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
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jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

And wow! What a difference this ASUS board makes!

Now that I know what LatencyMon should look like on a solid system, I can see there are really some big issues with that ASRock mobo I was using.

By the way, I was only charged $75 to change the mobo and didn't have to reinstall Windows or any of my software. :)
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

NighthawKillian
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Re: UR22 cuts out intermittently

Post by NighthawKillian »

Hi, thanks for the reply.

Now 2 questions:

1) Would a PCI card be able to power the Steinberg UR 22 on its own? I ask because my motherboards usb 2.0 ports are marked as being 3x power which I think means they have more power output than a regular usb 2.0 port.

2) Anyone have any experience with using the Steinberg UR22 in a powered USB 2.0 hub? (powered = plugged into the wall).

Thanks!

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

I was unaware until now that the UR22 is bus powered. Sorry, I do not have an educated answer in regards to the powered hub thing.

Though I would assume that a PCI card dedicated to only the interface would be more than sufficient. In my experience problems arise when sharing a USB controller with other devices. Or when the controller just sucks like in my case with the ASRock mobo.
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Still getting dropouts. Hoping the PCIe card helps. Don't know what else to do at this point

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

avryluy wrote:Still getting dropouts. Hoping the PCIe card helps. Don't know what else to do at this point
When do you receive the card?
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Either tonight or tomorrow

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

Here is to hoping it works for you! :)
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

It's strange how I can go up to an hour without any dropouts, and then receive a few in succession, then again without them for 20minutes or so. This does not make any sense

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

I know man. That why it took me a year to get so *quiz* that I had to do something.
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

NighthawKillian
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Re: UR22 cuts out intermittently

Post by NighthawKillian »

Hi,
Quick note from me:
1) Some programs HATE having the Steinberg as the microphone INPUT and as the Speaker OUTPUT as well. This brought me NOTHING but continous dropouts. So I have to go without the capability to monitor myself directly. Also, not sure if somehow using the Steinberg as both input and output doesn't put too much of a demand on the motherboard USB ports. Maybe they just can't handle that.

2) Go into your BIOS and PC POWER PLAN settings in Windows and disable power saving features. I've been reading that it helps.

3) For me when the CPU encoding goes beyond an unknown level (which would add extra work on CPU, HDD and GPU so the power requirements for these could increase) or if the recording software has some issues capturing the other audio source (not the Steinberg) then I get dropouts. I have 8 GB of RAM and I would like to have 16.

4) For me it seems that the USB controller on the motherboard is not so great or is impacted TOO much by other power requirements from other components in the PC. Hence why I want the add-on card.

Hope the above helps. Looking forward to gettting my addon card as well.

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

I have every power saving feature off, and have 16GB of RAM. Here is my latest update from Steinberg support:

"I would expect that the most likely cause of the issue would be the video processing on the system. Have you checked with Asrock to see if there any option to change the BIOS to prioritize audio/USB above Video on the system? If you switch to using DVI or VGA from the card, do you have the same issue? Have you done any system optimization to try to prioritize video above other processing on the system?"

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

Just for clarity, I was running 3 video monitors from the onboard graphics with the ASRock Z97 Extreme4. One VGA, one DVI, and a HDMI with VGA adapter.

I did not recall anything in BIOS associated with priority of audio over video.
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

If you go into one of the chip-based folders, you can change whether it uses PCIe, PCI, or onboard for graphics, but that's it. Should be getting USB PCIe soon. Will report with last hope tonight.

jimmys69
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Re: UR22 cuts out intermittently

Post by jimmys69 »

I hope that the card will get you running right.

First session about to start with my new mobo setup.

Steinberg support did get back to me finally but not much to work with since I now have a different setup.

I did resend them every post I sent as well as the links to this thread and others that I have linked as to the ASRock board issues.

I wish the best to you and will keep watching this thread.

BTW, I have a used mobo for sale. Real cheap! lol!
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

*sigh*

UPS didn't deliver today because apparently my address doesn't exist.

Will report tomorrow.

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Got my USB card. Doesn't seem to be working...

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Wait.... It's working in Pro Tools but not MusicBee.

Trying out another media player now and other applications to confirm possible success

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Anyone knows what this means?

"Device USB\VID_0499&PID_1509\7&32ee9bf1&0&1 requires further installation."

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

For anyone curious or knowledgeable, here's my 33min LatencyMon report:

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
LatencyMon has been analyzing your system for 0:35:02 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: MOCKINGBIRD
OS version: Windows 8 , 6.2, build: 9200 (x64)
Hardware: ASRock, Z97 Pro4
CPU: GenuineIntel Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
Logical processors: 4
Processor groups: 1
RAM: 16334 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 3499.0 MHz
Measured CPU speed: 3661.0 MHz (approx.)

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 622.186661
Average measured interrupt to process latency (µs): 2.392525

Highest measured interrupt to DPC latency (µs): 519.757060
Average measured interrupt to DPC latency (µs): 1.287476


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 442.060017
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0.196590
Driver with highest ISR total time: USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Total time spent in ISRs (%) 0.380212

ISR count (execution time <250 µs): 3817748
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 67
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 531.307231
Driver with highest DPC routine execution time: USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Highest reported total DPC routine time (%): 0.541442
Driver with highest DPC total execution time: USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Total time spent in DPCs (%) 1.589930

DPC count (execution time <250 µs): 16006999
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 333
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: svchost.exe

Total number of hard pagefaults 15602
Hard pagefault count of hardest hit process: 4685
Highest hard pagefault resolution time (µs): 1262619.264933
Total time spent in hard pagefaults (%): 0.170083
Number of processes hit: 37


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 151.742232
CPU 0 ISR highest execution time (µs): 346.238354
CPU 0 ISR total execution time (s): 14.885303
CPU 0 ISR count: 1763000
CPU 0 DPC highest execution time (µs): 531.307231
CPU 0 DPC total execution time (s): 113.726019
CPU 0 DPC count: 13703690
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 48.084476
CPU 1 ISR highest execution time (µs): 442.060017
CPU 1 ISR total execution time (s): 15.857307
CPU 1 ISR count: 1884433
CPU 1 DPC highest execution time (µs): 518.172049
CPU 1 DPC total execution time (s): 17.086451
CPU 1 DPC count: 1758723
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 13.402573
CPU 2 ISR highest execution time (µs): 354.673907
CPU 2 ISR total execution time (s): 1.201651
CPU 2 ISR count: 156604
CPU 2 DPC highest execution time (µs): 369.981137
CPU 2 DPC total execution time (s): 1.998556
CPU 2 DPC count: 324768
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 11.077266
CPU 3 ISR highest execution time (µs): 160.561303
CPU 3 ISR total execution time (s): 0.023971
CPU 3 ISR count: 13778
CPU 3 DPC highest execution time (µs): 290.931123
CPU 3 DPC total execution time (s): 0.870309
CPU 3 DPC count: 220151
_________________________________________________________________________________________________________

jamieboo
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Re: UR22 cuts out intermittently

Post by jamieboo »

Keep us posted with how the PCIE USB port goes. You mentioned testing in a couple of DAW environments there, what about just listening to audio in media player or watching vids on youtube?

I've just ordered this PCIe USB 2.0 card 2nd hand...

http://www.ebay.co.uk/itm/StarTech-4-In ... 235933bb6b

I figured for less than the cost of a pint it was worth a try.
Windows 10 64bit
i7 5820K, Asrock X99 Extreme6 mobo, 32gb RAM, 4x Samsung 850 EVO 500gb SSDs,
MSI GTX980ti
Steinberg UR22
Cubase 9
EW Hollywood Orchestra Diamond

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Well, I'm not sure what's going on to be honest.

It *seems* to work in PT and iTunes, but not Musicbee and MediaMonkey. I'm pretty sure it works in Firefox and MPC-HC.

None of this is making sense to me

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

This is the PCI card I purchased, but I don't think it has anything to do with why this issue is happening: http://www.newegg.com/Product/Product.a ... 6815158045

I think when I get home I'm going to do a test run without my GTX970 in my system to see if it's the part causing problems, or if it's my motherboard.

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Update:

Started doing some testing regarding the GTX970. Took it out and ran MusicBee (my main problem as of now). So far, no dropouts (it's been about a half hour, give or take 10min).

So it's my GPU?

I'm going to see if disabling the streaming options help solve this problem before I try and rollback my driver.

As always, I will return with more updates.

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Disabled Nvidia's streaming service

So far no dropouts in my problematic applications.

Hoping for the best!

avryluy
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Re: UR22 cuts out intermittently

Post by avryluy »

Still working!

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